Actually, the length of time doesn't bother me so much. I'm sure the problems go deep, but I think the amount of time is purely down to them taking a ground up approach to solving this, which really is better than merely patching the exposed areas. What's less inspiring is the near lack of information Sony has been providing, but then what can anybody expect from a corporation, especially in an area with so little regulation? Not every company is willing to be as open as, say, Maple Leaf Foods was when they had contaminated food a few years back.